Customer Help

FAQs for Shipping and Returns. Contact us for Customer Help anytime. We're here for you.

Customer Help - Common purchase queries answered.

FAQ Shipping & Orders

We are located in Phoenix Arizona and do allow scheduled local pickup. Please contact us at 602-805-7373 or at, either in advance or after purchase to schedule your order for local pickup.

  • We are now shipping to all 50 states, Puerto Rico, and Canada. Shipping is automatically calculated once you enter an address. Canadian customers are responsible paying customs for duties and taxes.

No, Canadian customers are responsible for duties and taxes.

  • USA customers via UPS Ground. Canadian customers via UPS Standard.
  • Expedited shipping is available on request. UPS picks up Monday through Friday.  
  • Our current processing time is 5-7 days. However, shipping times may be longer during periods of high order volumes. We will keep you updated every step of the way. We will email you when your order has shipped with tracking information. 
  • Yes. We use double wall corrugated boxes and custom packaging to ensure they will have to work really hard to damage your product.
  • This depends on what items you order. If space is required, we will ship in multiple boxes.
  • Your order will be shipped together on the same day and time, sometimes they are delivered together, sometimes they get split up in shipping and will be delivered on separate days. 
  • All Flow Hood, Clean Booth, and HEPA Filter purchases require direct signature for delivery. This protects your purchase from porch pirates. 
  • Once your order has shipped, you can visit to modify your delivery. 

On the upper right of the top menu, click My Account. You’ll see a menu on the left, click “Orders” to view the order date, Status, and Total.. You may click the Order # or View button under Actions to see more details such as the Shipment Tracking Number and Delivery Status.


Simply click the shopping cart icon on the right of the menu bar. If you have already placed your order, go to My Account and click the “Orders” option on the left “My Account” menu. 

You can view the shipping status of your order by going to My Account > Orders  and clicking the black View button on the right of the order. 

Go to My Account > Orders  and click the black View button on the right of the order.. The Order Details display;  under the Shipment Tracking Details, click the Shipment Tracking Number (highlighted in blue) to connect to UPS and track your package delivery.

  • Please contact us right away if there is any problem or if you need assistance. You can email us at or call or text 602-805-7373. 
  • Unless it’s an error, no. Payment processors require we send to the address on the invoice and provide proof of delivery. 
  • If your order has not shipped, of course! Please contact us and we would be happy to modify your order before shipping it out. You can email us at or call or text 602-805-7373. 
  • As long as your order has not shipped, you can cancel it. Once your order has shipped, we will not accept cancellations or issue refunds. 
  • Inquiries are always welcome and you can submit your email address on the out of stock item to receive inventory updates. 

Customers can create an account at the time of Checkout, or simply click the “My Account” at the right of the Search box at the top, which will go to the Registration page. 

Payments & Returns

  • We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Affirm. We also accept BTC and ETH, please contact to order with crypto. 
  • Sales tax is only charged for Arizona customers as this is where we are located. All other states are exempt.
  • Given the nature of our products, the complexity of packing it safely, and shipping expense, we do not accept returns.
  • In the event you would like to exchange a product for another “like” product, please email an exchange request to within seven days of receipt of your delivery and we will consider your request. 
  • For your exchange to be considered, the product must still be brand new and unused. You must also keep all packaging upon receipt, and be able to repack the unit(s) as they were received.
  • Customer will be responsible for all shipping costs for return of the original purchase and delivery of the replacement products.   
  • All sales are final. If there is a situation that warrants it, we will make things right.
  • We apologize for this inconvenience! If upon delivery there is noticeable damage on the packaging, please notify the delivery driver prior to signing and accepting your package(s) so they can note in their system that it arrived damaged. Second, please contact us within 72 hours of delivery if there is any damage. Please email us at or call or text 602-805-7373. 

Click the View Cart icon. You can enter your coupon code on the left, under the cart.

We offer a Two Year Manufacturer’s Warranty on all FloCube Flow Hoods and FloCube Clean Booths.

Customer Help

Reach out with any questions anytime. Your satisfaction is our #1 priority. Read FloCube customer reviews here and please feel free to leave us a review on Google Here

Fast Safe shipping

USA & Canada

2 Year Warranty

Low Maintenance

International Warranty

Offered in USA, Canada

100% Secure Checkout

Visa / Mastercard / American Express / Google Pay / Apple Pay / Affirm / Crypto