Customer Help

We are located in Phoenix Arizona and do allow scheduled local pickup. Please contact us at 602-805-7373 or at info@flocube.com, either in advance or after purchase to schedule your order for local pickup.

• We are now shipping to all 50 states, Puerto Rico, and Canada. Shipping is automatically calculated once you enter an address. Canadian customers are responsible paying customs for duties and taxes.

No, Canadian customers are responsible for duties and taxes.

• USA customers via UPS Ground. Canadian customers via UPS Standard.
• Expedited shipping is available on request. UPS picks up Monday through Friday.  

• Our current processing time is 5-7 days. However, shipping times may be longer during periods of high order volumes. We will keep you updated every step of the way. We will email you when your order has shipped with tracking information. 

• Yes. We use double wall corrugated boxes and custom packaging to ensure they will have to work really hard to damage your product.

• This depends on what items you order. If space is required, we will ship in multiple boxes.

• Your order will be shipped together on the same day and time, sometimes they are delivered together, sometimes they get split up in shipping and will be delivered on separate days. 

• All Flow Hood, Clean Booth, and HEPA Filter purchases require direct signature for delivery. This protects your purchase from porch pirates. 

• Once your order has shipped, you can visit ups.com to modify your delivery. 

On the upper right of the top menu, click My Account. You’ll see a menu on the left, click “Orders” to view the order date, Status, and Total.. You may click the Order # or View button under Actions to see more details such as the Shipment Tracking Number and Delivery Status.

Simply click the shopping cart icon on the right of the menu bar. If you have already placed your order, go to My Account and click the “Orders” option on the left “My Account” menu. 

You can view the shipping status of your order by going to My Account > Orders  and clicking the black View button on the right of the order. 

Go to My Account > Orders  and click the black View button on the right of the order.. The Order Details display;  under the Shipment Tracking Details, click the Shipment Tracking Number (highlighted in blue) to connect to UPS and track your package delivery.

• Please contact us right away if there is any problem or if you need assistance. You can email us at chris@flocube.com or call or text 602-805-7373. 

• Unless it’s an error, no. Payment processors require we send to the address on the invoice and provide proof of delivery. 

• If your order has not shipped, of course! Please contact us and we would be happy to modify your order before shipping it out. You can email us at Info@flocube.com or call or text 602-805-7373. 

• As long as your order has not shipped, you can cancel it. Once your order has shipped, we will not accept cancellations or issue refunds. 

• Inquiries are always welcome and you can submit your email address on the out of stock item to receive inventory updates. 

Customers can create an account at the time of Checkout, or simply click the “My Account” at the right of the Search box at the top, which will go to the Registration page.